Please attach any pictures you have of the damage to the email. You can contact us by sending an email to. Refusal may actually result in a delay of the parcel being returned. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Please accept our apologies if you have received a damaged item.
Our aim is to provide the best solution for you as quickly as possible.Īlthough we take care to prevent any damage to your goods during transit it is possible that problems may arise. We will review each case individually when considering the return of the product in some cases we may require further information such as pictures so we can choose the best course of action. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. Please accept our apologies if you have received an incorrect item. We have high standards when it comes to packaging your order however mistakes, do occur from time to time. What should I do if I receive an incorrect item? (c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract. (b)(if earlier) 14 days after the day you provide evidence that you have returned the goods or (a)14 days after the day we receive back from you any goods supplied or We will make the reimbursement without undue delay and not later than: We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Unwanted goods need to be in pristine condition with any retail seals unbroken. Please ensure that the items you are returning are unopened and in any original packaging. You may use the example model cancellation form below, but it is not obligatory. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. You have the right to cancel this contract within 14 days without giving reason. Our Returns Policy does not affect your statutory rights.įor more information about your other statutory rights, please visit the UK Government's website at: or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.īefore attempting to return an order you will need to contact us with your request. It is important that you check your order or items upon receipt and always before use.
We reserve the right to change this Returns Policy at any time. Water (Aqua/Eau), Ozokerite, Glyceryl Stearate SE, Isopropyl Myristate, Ceteareth-25, Cetyl Alcohol, Laureth-4, Quaternium-18 Bentonite, Polyquaternium-6, Phenoxyethanol Petrolatum, VP/VA Copolymer, Cetrimonium Chloride, Methylparaben, Propylparaben, Panthenol, Isopropyl Alcohol, Disodium EDTA, Mica, Titanium Dioxide (CI77891)Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale.Use fingers for more tousled separation.Work between hands, then mold and shape into dry hair.The perfect texturiser for moulding and reworking your hair, Matte Putty tousles, separates and shapes each strand for a creative, stylish and edgy messed up style. Great for all hair lengths, Matte Putty delivers a natural, touchable hold and is great for restyling. This soft powdery styling paste has moisturising properties and holds and shapes your hair with a true matte finish. Sebastian Matte Putty is a soft, dry texturiser to give hair the texture it craves.
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